How much is the shipping cost?
We provide free shipping for orders over USD $75.
Economy shipping: Flat rate USD $10 for most countries worldwide.
Express shipping: Flat rate USD $25 for most countries except remote regions in some countries.
Will I charged handling customs fees, duties and taxes?
Yes, it is possible that you may be charged customs fees, duties, and taxes for your shipment. These charges are the responsibility of the customer and may vary depending on the laws and regulations of your country. CIELO does not have control over these fees and cannot provide an exact estimate of the costs.It is recommended to contact your local customs office for more information regarding customs fees and regulations specific to your country. Please note that CIELO is unable to reimburse customers for any duties and taxes paid upon delivery. In some cases, the postal company may require additional information, such as a tax ID, for customs clearance. They may reach out to you directly if such information is needed.
What countries do you ship to?
Our company operates from the United States and maintains multiple distribution locations. As part of our shipping process, orders are shipped from our warehouse in China. Please note that we don't have physical stores for pick-ups or in person customer support. At this time, we are currently unable to ship to the following countries:- Bahrain
- Belarus
- Bhutan
- Bonaire, Saint Eustatius and Saba
- Gabon
- Gambia
- Ghana
- Guam
- India
- Isle of Man
- Jordan
- Kiribati
- Kuwait
- Madagascar
- Marshall Islands
- Mauritania
- Micronesia
- Northern Mariana Islands
- Oman
- Palau
- Russia
- Sudan
- Togo
- Tunisia
- Turkmenistan
- Ukraine
- Wallis and Futuna Islands
