Return Policy
To initiate a return, please contact us at cielojewelryco@outlook.com within 30 days of your purchase.
All returned jewelry must be in its original condition, including the original tags and packaging.
Please note that earrings cannot be returned due to health and safety reasons. Final sale products are not eligible for returns or exchanges.
For US Returns:
- If you have received an incorrect item or size, you are eligible for a complimentary return.
- However, if you decide to return an item due to a change of mind, the cost of the return will not be reimbursed.
- Please note that for international returns, the cost of the return will not be reimbursed.
Return Process
If you have changed your mind about your purchase, please send us an email at cielojewelryco@outlook.com within 30 days of placing your order.
We will provide you with the appropriate instructions for the return via email. Once we receive the returned item in its original packaging, we will promptly credit the refunded amount to you.
Please note that the costs associated with the return will not be reimbursed.
Exchange Process
If you would like to exchange your product, please contact us at cielojewelryco@outlook.com and our team will assist you with the necessary steps.
Refund Processing Time
After we receive your returned package, please allow up to 3-5 business days for us to process your refund.
We will send you an email confirmation once the refund process is complete.
Please allow an additional 5-10 business days for the refunded amount to reflect on your bank statement.
We value your satisfaction and are committed to making the return and exchange process as convenient as possible. If you have any further questions or concerns, please don't hesitate to contact us at cielojewelryco@outlook.com
