Once your order is shipped, we will provide you with a tracking number via email. Please allow 1-5 business days for us to process and ship your order. Once the tracking number is generated, you can use it to track the progress of your package and estimate the delivery date.
The estimated shipping time is approximately 1-2 weeks, depending on your location, from the date of placing your order. Please note that factors such as customs clearance processes and local delivery services may influence the exact delivery time frame.
We aim to dispatch all customer orders within 2-3 working days, excluding weekends. However, during sale periods, festive seasons, and public holidays, order dispatch may take up to 4-7 days.
We provide worldwide shipping from our China warehouse to over 200 countries. Please note that we don't have physical stores for pick-ups or in person customer support. At this time, we are currently unable to ship to the following countries:
- Bahrain
- Belarus
- Bhutan
- Bonaire, Saint Eustatius and Saba
- Gabon
- Gambia
- Ghana
- Guam
- India
- Isle of Man
- Jordan
- Kiribati
- Kuwait
- Madagascar
- Marshall Islands
- Mauritania
- Micronesia
- Northern Mariana Islands
- Oman
- Palau
- Russia
- Sudan
- Togo
- Tunisia
- Turkmenistan
- Ukraine
- Wallis and Futuna Islands
For more information please refer to https://cielojewelryco.com/pages/shipping
If you would like to cancel your order, we kindly ask you to contact us as soon as possible, preferably within 24 hours of placing the order. To initiate the cancellation process, please send an email to cielojewelryco@outlook.com and provide us with the necessary details, including your order number. Once your order has been shipped, we are unable to make any changes or cancel it.
We offer Free Shipping over USD$75 and Free Express Shipping over USD$150.
- Economy shipping: Flat rate USD $10 for most countries worldwide.
- Express shipping: Flat rate USD $25 for most countries except remote regions in some countries.
The final shipping price can be estimated during the checkout process.
Please keep in mind that shipping costs may vary depending on your location and the specifics of your order. The exact shipping cost for your purchase will be calculated and displayed during the checkout process.
To initiate a return, please contact us at cielojewelryco@outlook.com within 30 days of your purchase. All returned jewelry must be in its original condition, including the original tags and packaging. Please note that earrings cannot be returned due to health and safety reasons. Final sale products are not eligible for returns or exchanges.
For more information please refer to https://cielojewelryco.com/pages/exchange-return
We pack our beautiful jewelry in a canvas CIELO pouch. To minimize our use of paper products, we do not include any packing slip or physical receipt in any of our orders. Our gift boxes, and jewelry carding are all made from 100% recycled paper.
Certainly! We offer gift wrapping services for your order. Simply leave a comment in the note section during checkout, specifying that you would like your item to be gift wrapped. Additionally, if you would like to include a handwritten note, please provide the details in the same comment. Our team will ensure that your order is beautifully wrapped and that your special message is included.
CIELO Rewards is our free loyalty program that allows you to earn sparkles, our special currency, for discounts on your purchases. Joining is easy! Simply sign up with your name and email to create an account. Start earning sparkles and enjoy the benefits of being a CIELO Rewards member.
